Support – Pierce Pacific Manufacturing

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Sales and Support Locations | Click map markers for contact details for each location.

Pierce Built. Pierce Backed.

At Pierce, our experts stand behind your product every step of the way. Our production staff operates within the strictest manufacturing and professional standards. Our project managers keep your job on the move and on schedule. And our quality control specialists make sure each product is rigorously tested prior to delivery and product launch.

We’re by your side after your equipment is delivered, too. You can rely on Pierce for on-site training and troubleshooting. Our service parts sales department and warehouses are stocked with the parts you need, when you need them. And professional technicians are at your service 24/7 to keep your operation on track and on schedule.

Pierce built, Pierce backed is more than a slogan for us. It’s what our idea of real customer service is all about.

Reach Our Support Team 24-7

Parts Sales

Mike Burke
Parts Sales Manager
Portland, OR
Phone: 503.808.9110
Cell: 503.805.0060
Email: msb@piercepacific.com

Danny Copher
Parts Sales Rep./Service Coordinator
Portland, OR
Phone: 503.808.9110
Cell: 503.803.1641
Email: dcopher@piercepacific.com

Service

Ed Moore
Sr. Field Service Technician
Ridgeland, MS
Cell: 503.880.1451
Email: esmoore@piercepacific.com

Cody Silcox
Field Service Technician
Portland, OR
Cell: 503.805.0787
Email: csilcox@piercepacific.com

Corporate

Pierce Pacific Manufacturing, Inc.

Mailing Address:
PO Box 30509
Portland, OR 97294 U.S.A.
Street Address:
4424 NE 158th
Portland, OR 97230 U.S.A

Phone: 503.808.9110
Toll Free: 800.760.3270
Fax: 503.808.9111

Parts Sales

Phone: 503.808.9390
Toll Free: 800.824.3637
Fax: 503.808.9370

Warranty Forms and Document Downloads

Pierce Warranty Manual

Pierce Parts Sales Manual

Pierce Terms & Conditions

Pierce Installation Procedures

Submit Warranty Claim

If you would like to submit a Warrant Claim, select “Yes” below and complete the Warranty Claim Form. Once you complete and submit the form with the required documentation (photos, invoices, service reports, etc.), you will be forwarded to a Warranty Claim Summary containing the details of your completed form. Save a copy of the document for your dealer records.

If for any reason you are unable to upload the required documentation using this form, print a copy of the Warranty Claim Summary and submit your claim and documentation by:

Email: warranty@piercepacific.com

Fax: 503.808.9111 attn. Pierce Warranty Administrator

Mail:

Pierce Warranty Administrator
PO Box 30509
Portland, OR 97294

Are you submitting a Warranty Claim today?
- Yes
- No
Dealer Claim Number
Warranty
Drop files here or

Accepted file types: jpg, jpeg, gif, png, heic, pdf, doc, Max. file size: 1 GB.
Please upload a copy of Pierce replacement parts invoice. Invoice is required for claim to be valid. When uploading, please allow your file(s) to fully upload (upload % meter will display 100%).
Dealer Contact Information
Dealer Company Name
Dealer Contact
First Name
Last Name
Phone
Fax
Email
End User Contact Information
First Name
Last Name
Company
Phone
Fax
Email
Dates
Start Up Date
MM slash DD slash YYYY
Failure Date
MM slash DD slash YYYY
Repair Date
MM slash DD slash YYYY
Product Information
Pierce Product Model Number
Model Number
Pierce Product Serial Number
ie 17450. Pierce product serial numbers always contain 5 digits.
Machine Make
Machine Model
Machine Serial Number
Hours
Complaint / Problem
Upload photo documentation.
Drop files here or

Accepted file types: jpg, jpeg, gif, png, heic, pdf, doc, Max. file size: 1 GB.
When uploading, please allow your file(s) to fully upload (upload % meter will display 100%).
Claim Material
How many items are you claiming?
- 1
- 2
- 3
- 4
- 5
- 6
- 7
Select a number from 1 to 7.
Item 1 Part #
Item 1 Description
Item 1 Quantity
Item 1 Price per Item
Item 1 Total Amount
Item 2 Part #
Item 2 Description
Item 2 Quantity
Item 2 Price per Item
Item 2 Total Amount
Item 3 Part #
Item 3 Description
Item 3 Quantity
Item 3 Price per Item
Item 3 Total Amount
Item 4 Part #
Item 4 Description
Item 4 Quantity
Item 4 Price per Item
Item 4 Total Amount
Item 5 Part #
Item 5 Description
Item 5 Quantity
Item 5 Price per Item
Item 5 Total Amount
Item 6 Part #
Item 6 Description
Item 6 Quantity
Item 6 Price per Item
Item 6 Total Amount
Item 7 Part #
Item 7 Description
Item 7 Quantity
Item 7 Price per Item
Item 7 Total Amount
Material Subtotal
Claim Labor

(including travel time to/from)
Labor Hours
Enter total labor hours.
Labor Rate
Enter cost per hour.
Total Labor Cost
Claim Travel Time
Travel Time
Enter total travel time in hours.
Travel Rate
Enter cost per hour.
Total Travel Cost
Additional Expenses
Enter total additional expenses.
Briefly describe additional expenses.
Claim Total
Submitted By:
First Name*
Last Name*
Email*
I have provided the required documentation for my warranty claim, and the information I am submitting is accurate and truthful.*
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Pierce Built. Pierce Backed.

Reach Our Support Team 24-7

Parts Sales

Service

Corporate

Parts Sales

Warranty Forms and Document Downloads

Submit Warranty Claim

Dealer Contact Information

End User Contact Information

Dates

Product Information

Claim Material

Claim Labor

Claim Travel Time

Submitted By: